Why businesses move to us
Everything in one place
You see what we have done, what it brought in and what is still outstanding. No guessing and no chasing us for an update.
Tracked performance
See enquiries, quotes issued, conversions and more, with clear weekly or monthly reports.
Full activity records
Every email, quote and action is logged for complete visibility. Nothing gets missed.
GDPR compliant
Your data is secure and handled properly, in line with UK data protection rules.
Tailored to you
We work under your branding, using your systems, templates and processes.
The split
You do this. We'll do this.
You did not start a business so you could spend Sunday night writing quotes. The work on site is yours. Everything that keeps it running is ours.
On site
Stays with you
- The job itself, done properly
- Pricing the work and walking the site
- Your lads, your suppliers, your standards
- The decisions only you can make
In the office
Comes to us
- Every enquiry picked up and logged
- Typing up quotes and chasing them
- Booking the diary and confirming it
- Certificates, RAMS and the filing
- Telling you what it all added up to
What we handle
Everything that happens off the tools
Pick the bits you need. Most start with the enquiries, because that is where the money leaks.
Quotes and estimates
Typed up from your notes or your prices, out the same day, and chased three times before anyone gives up on it.
Customer messages
Somebody who knows your business replies properly, keeps the thread going, and only bothers you when it genuinely needs you.
Diary and scheduling
Surveys and jobs booked straight into your calendar, confirmed with the customer, and a reminder the day before.
Email management
Your inbox sorted every morning. Anything that needs doing becomes a job with a name and a deadline on it.
Social media and content
Send us the photos off site and we turn them into posts, reply to the comments, and keep the page looking alive.
General admin
Certificates, job records, supplier chasing, purchase orders, filing. The jobs that pile up while you are working.
Invoicing and getting paid
Invoices out the day the job is signed off, then chased politely until the money lands. The bit nobody enjoys doing.
Your own LinkedIn
Not the company page, yours. Posts written the way you actually talk, so the people handing out commercial work can find you.
Why we are different
This is not a virtual assistant
You are not buying hours
No minute packages and no blocks of time to use up. We take the job on and we are measured on whether it got done.
We work under your brand
Your email address, your templates, your tone. As far as your customers are concerned, they are talking to your office, because they are.
It is a team, not a person
One assistant goes on holiday and your office shuts. We cover each other, and whoever picks it up can see exactly where you got to.
You get the numbers
Enquiries in, quotes out, jobs won, money won and what is still sat waiting. Most businesses have never seen that written down.
How it works
Up and running in a fortnight
We sit down with you
A couple of hours going through how the business actually runs. What you charge, how you like things said, who to ring when it goes wrong, and where you are losing work at the moment.
We build your playbook
All of it written down, including what we can get on with and what always comes back to you. You read it, change what you do not like, and sign it off.
We plug in
Your email and calendar connected securely. No new system for you to learn and no new address for your customers. It stays your business, we just work inside it.
We get on with it
From day one the enquiries get answered and the quotes go out. You get a short update every week and a proper report every month.
Whoever you are
The tools change.
The paperwork doesn't.
Builders, plumbers, electricians, joiners, roofers, groundworkers. Different jobs, same problem — the enquiries, the quotes and the diary all land on one person who is already busy.
Packages
Pick what fits, move up when you grow
Four packages, from just catching the enquiries through to running the whole office. Start where it hurts most and move up when you are ready.
Enquiry Desk
For when enquiries sit there unanswered
- Every enquiry answered and sized up
- Leads written down, nothing lost
- Appointments into your diary
Office
The everyday running of the place
- Everything in Enquiry Desk
- Your inbox looked after daily
- Quotes written, sent and chased
- Day to day paperwork
Full Office
Instead of taking somebody on
- Everything in Office
- Suppliers chased, jobs tracked
- Certificates and paperwork filed
- A proper report every month
Operations Partner
For when you are properly growing
- Everything in Full Office
- Someone who knows you by name
- A call every week
- Numbers on how the business is doing
Add on
Social media
Three posts a week made out of the photos you take on site, on Facebook and Instagram, and the comments and messages actually answered rather than left sitting there. Keeping the page alive, not running ads.
Add on
Get the boss seen
Your LinkedIn sorted out and two posts a week written the way you actually talk. Commercial work gets handed out by people who look you up first, and most trades have nothing there worth finding. We write the profile, not the sales pitch.
Most clients pay less than a part-time administrator would cost them once you have added National Insurance, pension and the cost of finding somebody. No two businesses need the same thing though, so we price on what you actually want covering rather than selling you a block of hours. Have a quick chat and we will tell you straight what it would cost and whether it is worth it. Book your free discovery call.
Questions
The things everybody asks
What does it cost?
It depends what you want covering, which is why we would rather talk than put a number on a webpage that might be wrong for you. What we can say is that it works out well below what a part time administrator costs once you have added National Insurance, pension and the cost of finding them, and you get a team rather than one person. Twenty minutes on the phone and we will give you a straight figure.
Do you use AI to answer my customers?
No. Your customers get a real person who knows your business. We use good systems behind the scenes so nothing gets dropped, but there is always somebody actually reading and replying.
Do you find me new customers?
No. We are not a marketing or lead generation agency and we do not run ads or buy you leads. What we do is make sure the enquiries you already get are answered, quoted, chased and booked in, instead of sitting in an inbox until the customer goes elsewhere. Most businesses are losing more work out of the back door than they would win from more advertising.
Is this not cheaper to do in-house?
If you genuinely need somebody full time, employing is probably right, and we will tell you so. Below that you are paying a full wage for a job that does not fill a week, and you still have nobody when they are off sick or on holiday.
Who can see my emails?
Only the people assigned to your account, and every message anyone opens is logged with their name and the time. You can ask to see that log whenever you like. Everyone signs a confidentiality agreement and access is switched off the day you leave.
Do I have to change systems?
No. You keep your own email address, your own calendar and whatever job software you already use. Your customers see no difference. We work inside your business rather than asking you to move into ours.
Am I tied in?
Three months to start, so the playbook has time to earn its keep, then thirty days notice whenever you want.
Do you only work with trades?
That is where we started and it is what we know best, but the way we work suits any small business with more enquiries than hours. We have the same conversation with dental practices and haulage firms.
Get in touch
Book your free discovery call
Twenty minutes on the phone. We will ask what is falling through the cracks and tell you straight whether we can help. No sales pitch and no obligation.
Based across Cambridgeshire, Suffolk, Hertfordshire and Essex, working with businesses up and down the UK.